Technical Support

If you’re experiencing any technical issues while watching MJBM Online Experience, check out the FAQs below for some basic troubleshooting tips.


What should my first response be to any technical issue?

Three great first steps to resolve any tech issue are:

1. Refresh the page.

2. Double-check your internet connection.

3. Try using a different web browser (See below).


Nine times out of ten, one of those steps will do the trick!


What does “refreshing” or “reloading” a page mean and how do I do it?

To “refresh” a web page simply means to load it again. To refresh the page on most browsers click the arrow at the top of the page that looks similar to this: On Google Chrome and Safari, in the menu bar, click “View” and then “Reload”.


How do I download a different web browser?

Click these links and follow the accompanying directions to download Chrome, Firefox, or Opera.

* Download Google Chrome

* Download Mozilla Firefox

* Download Apple Safari


You can verify that you have the latest version of your preferred browser using these links:

* Internet Explorer

* Chrome

* Safari

* Firefox


Why can’t I hear anything?

Videos start playing automatically as muted. Hover over the video and click the icon that looks like this: isn’t loading. What should I do?

If (MJBM Online Experience) isn’t loading or it’s showing an error, you can watch the service on our Facebook channel 

LIVE (Interactive Service): Sundays at 9:00 a.m. EST  Thursdays at 7:30 p.m.


Check Schedule on for updates

ON-DEMAND: Anytime beginning Sundays at 2:00 p.m. EST on Apple TV App and Michael J. Battle Ministries Facebook Page